How to Use Maharashtra FDA AI Portal: Step-by-Step Complaint Guide

The Maharashtra Food and Drug Administration (FDA) launched its AI-powered grievance portal at complaints.mahafda.in on July 16, 2026. This portal lets you report food adulteration, unsafe food products, fake medicines, and drug violations simply by speaking in Marathi, Hindi, or English.

In this guide, we will walk you through every step of filing a complaint — from opening the portal to tracking its status.

What You Need Before Starting

• A smartphone or computer with internet access
• Basic details about the violation (product name, location, date)
• Optional: Photos or bill of the product (for supporting evidence)
• No login or registration required — the portal is open to all citizens

Step 1: Visit the Portal

Open your browser and go to complaints.mahafda.in. The homepage displays the FDA Maharashtra logo and a prominent button to file a new complaint.

Step 2: Choose Your Input Method

You will see two options:

• 🎤 Speak Your Complaint — Recommended. Click this if you want to simply talk about the issue. The AI will transcribe and structure your complaint automatically.
• ⌨️ Type Your Complaint — Choose this if you prefer to type the details yourself.

Step 3: Select Your Language

Choose from three languages:

• मराठी (Marathi) — For Marathi speakers
• हिन्दी (Hindi) — For Hindi speakers
• English — For English speakers

The portal uses speech recognition AI to understand your language and convert it into a structured complaint format.

Step 4: Describe the Violation

Provide the following details clearly:

• Product involved: What product is adulterated, unsafe, or mislabelled? (e.g., milk, packaged food, medicine, cosmetic)
• Brand name and batch/lot number: If available
• Location: Where did you buy it or find it? (shop name, area, city)
• Date: When did you purchase or notice the issue?
• Nature of violation: Adulteration? Expired product? Unauthorized additives? Fake medicine? No FSSAI license number?
• Supporting information: Any health issues caused, unusual taste/smell/appearance

If you chose the voice option, simply say all these details naturally. The AI will extract the relevant information and build a complaint summary for your review.

Step 5: Review AI-Generated Complaint

After you speak or type, the AI will show you a complaint summary with all the details organised. Review it carefully:

• Check that all facts are correct
• Add or edit any missing information
• Confirm the complaint before submitting

Step 6: Submit the Complaint

Once you are satisfied with the complaint summary, click Submit. You will receive a unique complaint reference number. Save this number — you will need it to track the progress of your complaint.

Step 7: Track Your Complaint Status

Return to the portal anytime and enter your complaint reference number to check:

• Assigned to: Which Food Safety Officer is handling your case
• Status: Under review / Investigation in progress / Action taken / Closed
• Escalation status: If the officer missed the deadline, your complaint is automatically escalated to a senior official

Tips for a Successful Complaint

• Be specific: Vague complaints take longer to process. Mention exact product names, brands, and locations.
• Keep evidence: Photos of the product, packaging, and bill/receipt strengthen your case significantly.
• Use your language: Don’t worry about formal language — just speak naturally in Marathi, Hindi, or English.
• Follow up: Check the portal every few days for updates. If no action within the timeframe, escalation triggers automatically.

What Happens After You File?

Once submitted, here is the internal process:

1. AI Review: The system validates the complaint and removes duplicates
2. Auto-Assignment: The complaint is assigned to the Food Safety Officer of the relevant jurisdiction
3. Investigation: The officer inspects the premises, collects samples, and takes action
4. Auto-Escalation: If the officer does not act within the stipulated time, the complaint moves to the next higher authority
5. Resolution: Action is taken — which may include notice, fine, licence suspension, or prosecution

Under Commissioner Tukaram Mundhe’s leadership, the Maharashtra FDA has stepped up enforcement significantly. Recent actions include suspending licences of three leading Mumbai restaurants, conducting statewide raids on adulterated milk and sweets, and seizing goods worth lakhs of rupees from violators.

Important Links

• AI Complaint Portal: complaints.mahafda.in
• Maharashtra FDA Official Website: fda.maharashtra.gov.in
• Our Coverage: Maharashtra FDA Launches AI-Powered Complaint Portal — Full News

FAQs

Q: Do I need to register or create an account?
A: No. The portal is open to all citizens without registration.

Q: Can I file an anonymous complaint?
A: The portal allows you to file complaints. However, providing your contact details helps officers follow up if they need additional information.

Q: What types of violations can I report?
A: Food adulteration, unsafe food, mislabelled products, fake/substandard medicines, illegal cosmetics, and any violation of the Food Safety and Standards Act, 2006 or the Drugs and Cosmetics Act, 1940.

Q: Is the portal available only in Maharashtra?
A: Yes, this portal is for complaints within Maharashtra state. Other states have their own FDA grievance mechanisms.

Q: In what languages can I file a complaint?
A: Marathi, Hindi, and English — both for voice and text input.

Conclusion

The Maharashtra FDA AI portal is a significant step forward in making food safety enforcement accessible to every citizen. With voice support in three languages and AI-powered auto-escalation, your complaint now has a real chance of leading to action.

Have you used the portal? Share your experience in the comments below.